FAQ
Frequently Asked Questions (FAQ)
Lecos Naturals – Nature’s Touch in Every Drop
1. What makes Lecos Naturals products different?
Lecos Naturals offers skincare, haircare, and face care solutions made with natural, plant-based ingredients. Our formulations are free from parabens, sulfates, and harsh chemicals — gentle on the skin, yet effective.
2. Are Lecos Naturals products suitable for all skin types?
Yes. Our products are formulated to be safe for all skin types, including sensitive skin. However, we always recommend a patch test before full application.
3. Are your products cruelty-free?
Absolutely. Lecos Naturals is 100% cruelty-free. We do not test on animals at any stage of product development.
4. Where are Lecos Naturals products made?
All products are proudly made in India, with locally and ethically sourced ingredients.
5. Do you offer COD (Cash on Delivery)?
Yes, Cash on Delivery is available on selected orders and pin codes. You’ll see the option at checkout if eligible.
6. How long will my order take to arrive?
We usually dispatch orders within 2–5 working days. Delivery time depends on your location and can take 5–8 days on average.
7. What is your return or exchange policy?
We accept returns or exchanges within 7 days of delivery, only for damaged, defective, or incorrect products. The item must be unused and in original packaging.
8. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS or email. You can also check your order status in the “My Orders” section on our website.
9. Are Lecos Naturals products organic?
We use a high percentage of natural and organic ingredients. While not all ingredients are certified organic, we ensure they are clean, safe, and effective.
10. How can I contact customer support?
You can reach us at lecosnaturals@gmail.com or through our contact form on the website. We aim to respond within 24–48 hours.